Trading name: One Stop Garments
Trading Address: Unit 8A, Powke Lane Industrial, Rowley Regis, West Midlands, B65 0AH
Website: onestopgarments.co.uk
Contact email: help@onestopgarments.co.uk
Last updated: 18/06/2026
Please read these Terms and Conditions carefully before placing an order. By completing a purchase on this website, you agree to be bound by these terms. If you do not agree, please do not place an order.
1. About Us
One Stop Garments is a UK-based custom garment printing and embroidery business offering direct-to-film (DTF) printing, screen printing, and embroidery services on clothing and related items. We supply both individual consumers and business customers across the United Kingdom. We are not currently a registered limited company.
Where these terms refer to “you” or “the customer”, this means the person or business placing an order. Where these terms refer to “we”, “us”, or “our”, this means One Stop Garments.
2. Consumer and Business Customers
Some provisions of these Terms and Conditions apply differently depending on whether you are a consumer (an individual purchasing for personal, non-commercial purposes) or a business customer (purchasing in the course of a trade or business).
Where a distinction applies, it is clearly marked. If you are a business customer, you confirm that you have authority to bind your organisation to these terms.
3. Placing an Order
3.1 All orders placed through this website constitute an offer by you to purchase goods subject to these Terms and Conditions.
3.2 A binding contract is formed when we send you an order confirmation by email. We reserve the right to decline any order prior to that confirmation, for example where goods are unavailable, where we identify an error in pricing or description, or where we are unable to verify artwork or print specifications.
3.3 For custom and personalised orders, you are responsible for ensuring that all artwork, text, logos, and specifications you supply are correct at the time of submission. We will not be liable for errors in a finished product that reflect errors in the artwork or instructions you provided.
3.4 Where an order requires artwork approval before production, we will provide a proof for your sign-off. Production begins only upon your written approval of that proof. Once approved, we cannot accept changes to the design or specification.
4. Pricing and Payment
4.1 All prices displayed on this website are in pounds sterling (GBP). Prices for all orders are inclusive any relevant taxes where applicable. Business customers should note that VAT is not charged as we are not VAT-registered currently.
4.2 We reserve the right to correct pricing errors at any time before an order is confirmed. If a pricing error is identified after your order has been placed, we will contact you and give you the option to proceed at the correct price or cancel.
4.3 Payment is required in full at the time of ordering unless a credit account or alternative arrangement has been agreed in writing in advance.
4.4 We accept payment via the methods listed at checkout. All card transactions are processed securely by our payment providers. We do not store card details on our systems.
5. Custom and Personalised Goods
5.1 Many of the products we supply are made to order and are customised or personalised to your specific requirements — for example, garments printed or embroidered with your artwork, logo, text, or design.
5.2 Where goods are made to your specifications or are clearly personalised, they are exempt from the standard 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28(1)(b). We do not accept returns or offer refunds on custom or personalised items unless they are faulty or not as described.
5.3 For the avoidance of doubt, a product is treated as personalised or made to your specification where it has been printed, embroidered, or otherwise modified to incorporate artwork, text, or design elements specific to your order, or where it has been produced to dimensions or quantities outside our standard range.
5.4 If your order includes both standard (unmodified) goods and custom/personalised goods, the cancellation rights in section 6 apply only to the standard goods element of your order.
5.5 It is your responsibility to ensure you hold all necessary rights, licences, and permissions for any artwork, logos, or images you submit to us for printing or embroidery. By submitting artwork, you confirm that its use does not infringe any third-party intellectual property rights. We reserve the right to decline to print any design that, in our reasonable opinion, infringes third-party rights, is unlawful, or is offensive. We accept no liability for any claims arising from artwork submitted by you.
6. Cancellation Rights (Consumer Orders — Standard Goods Only)
6.1 If you are a consumer purchasing standard (non-custom, non-personalised) goods, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We have extended this to 30 days as a gesture of goodwill.
6.2 To exercise your right to cancel, you must notify us clearly in writing (by email to help@onestopgarments.co.uk) within the 30-day cancellation period, stating your name, order number, and the items you wish to return.
6.3 Following cancellation, you must return the goods to us within 14 days of notifying us. The cost of return postage is your responsibility unless the goods are faulty or not as described.
6.4 We will issue a refund within 7 days of approving the return, Refunds will be made via the original payment method within 14 days.
6.5 Refunds for orders that are not faulty, damaged or incorrect are subject to a 20% administrative restocking fee.
6.6 The right to cancel does not apply to custom or personalised goods as set out in section 5.
7. Faulty, Damaged, or Incorrect Goods
7.1 If goods arrive damaged, are not as described, or are defective, you must notify us by email at help@onestopgarments.co.uk within a reasonable period of receipt, and in any event within 30 days for consumers exercising their short-term right to reject under the Consumer Rights Act 2015.
7.2 For consumer customers: Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. Goods must be of satisfactory quality, fit for purpose, and as described. If goods fail to meet these standards, you may be entitled to a repair, replacement, or refund depending on the circumstances.
7.3 For business customers: Goods are supplied subject to the implied terms of the Sale of Goods Act 1979. Claims for damage, defect, or shortage must be notified to us in writing within 5 working days of delivery. We will not accept liability for claims notified outside this period.
7.4 Where we accept a fault or error on our part, our liability is limited to repair, reprint, replacement, or refund of the affected goods provided there is a clear discrepancy between the goods ordered by the customer and the goods received by the customer.
8. Delivery
8.1 We deliver to addresses within the United Kingdom only.
8.2 Delivery timescales displayed on the website are estimates only. We will aim to dispatch orders within the stated production time, but we cannot guarantee delivery by any specific date unless a guaranteed service has been agreed and paid for.
8.3 Custom and printed orders are subject to a production lead time in addition to the transit time of the selected delivery service. Estimated lead times are shown at the point of order.
8.4 Risk in the goods passes to you upon delivery. Title in the goods passes to you upon receipt of full payment.
8.5 If a delivery attempt fails and goods are returned to us, we reserve the right to charge for redelivery. If you do not arrange redelivery or collection within 30 days of the failed delivery, we reserve the right to treat the order as cancelled and retain any non-refundable production costs.
8.6 We are not responsible for delivery delays caused by the carrier, adverse weather, or other circumstances outside our reasonable control.
9. Intellectual Property
9.1 All original artwork, designs, and content created by One Stop Garments (including where we have produced a design on your behalf) remain the intellectual property of One Stop Garments unless explicitly transferred to you in writing and upon full payment for that work.
9.2 Where we create a design for you, we grant you a non-exclusive licence to use that design on goods ordered from us. This licence does not extend to reproduction, resale, or use of the design on products sourced from other suppliers without our written consent.
9.3 You retain all intellectual property rights in artwork, logos, or designs that you supply to us. By supplying them, you grant us a limited licence to reproduce them solely for the purpose of fulfilling your order.
10. Limitation of Liability
10.1 Nothing in these Terms and Conditions limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any liability that cannot be excluded or limited by law.
10.2 For consumer customers: We do not exclude or limit our liability under the Consumer Rights Act 2015. Our liability to consumers for losses that are a foreseeable result of our breach of contract or negligence is limited to the value of the order in question.
10.3 For business customers: Subject to clause 10.1, our total liability to you arising out of or in connection with any order (whether in contract, tort, or otherwise) shall not exceed the total amount paid by you for the order giving rise to the claim. We exclude all liability for indirect, consequential, or economic losses including loss of profit, loss of business, or loss of goodwill.
10.4 We are not liable for losses arising from your failure to provide correct artwork, specifications, or delivery information.
11. Complaints
11.1 If you have a complaint about any aspect of our products or service, please contact us in the first instance by email at help@onestopgarments.co.uk including your order number and a description of the issue. We aim to acknowledge complaints within 2 working days and to resolve them within 14 working days.
11.2 For consumer customers: If we are unable to resolve your complaint, you may be entitled to refer the matter to an Alternative Dispute Resolution (ADR) scheme. Details of applicable schemes will be provided on request.
11.3 For consumer customers: The European Commission’s Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. As a UK business post-Brexit, we are not obliged to use this platform, but it may provide a useful reference point.
12. Data Protection and Privacy
12.1 We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we collect, use, and protect your personal data are set out in our Privacy Policy.
12.2 By placing an order, you consent to us processing your personal data to the extent necessary to fulfil your order, manage your account, and comply with our legal obligations.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions are governed by the law of England and Wales.
13.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumer customers residing in Scotland or Northern Ireland may bring proceedings in their local courts.
14. Changes to These Terms
14.1 We reserve the right to update or amend these Terms and Conditions at any time. The version in force at the time of your order will apply to that order. We recommend checking this page periodically for any updates.
15. Entire Agreement
15.1 These Terms and Conditions, together with your order confirmation and any written quotation we have provided, constitute the entire agreement between us in relation to your order.
15.2 For business customers: These Terms supersede and exclude any terms and conditions you may seek to impose or incorporate through a purchase order or other document. No variation to these Terms shall be binding unless agreed in writing by a director of One Stop Garments.
These Terms and Conditions were last reviewed in June 2026. They are intended to reflect applicable UK law as at that date. They do not constitute legal advice. One Stop Garments recommends that this document be reviewed periodically and, where significant changes to the business occur, by a qualified solicitor.